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CLM Community Support offers nursing and NDIS support services in the Bundaberg community. At CLM Community Support, we understand that some participants require consistent, high-level support throughout the day and night. Our 24/7 Care Support Services are designed to provide continuous, compassionate assistance — ensuring that you or your loved one are never without the help you need.

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NDIS Core Supports vs Capacity Building Supports: What’s the Difference?

NDIS Core Supports vs Capacity Building Supports: What's the Difference?

If you have ever opened your NDIS plan and wondered why one service sits under one budget while a similar-looking service sits under another, you are not alone. NDIS funding categories can be confusing, particularly when two supports look almost identical on paper but are funded in completely different ways.

Two of the support budgets participants ask about most often are Core Supports and Capacity Building Supports. Here is the simplest starting point:

  • NDIS Core Supports generally help you with everyday activities and getting involved in your community.
  • NDIS Capacity Building Supports generally help you build skills, independence and capacity so you can do more for yourself over time.

Both can help you work towards the goals written into your plan. They simply work differently, and they follow different rules about how the money can be spent.

It is also worth knowing that not every participant has funding in every budget. NDIS plans are built around individual needs, so your plan may look quite different to a friend’s plan, even if you both live in Bundaberg and use similar services.

This guide walks through what each budget covers, the NDIS support categories that sit underneath them, how flexible each one is, practical examples of Core Supports vs Capacity Building Supports, and how to work out which type of support applies to you. If you are supporting a family member across Bundaberg or the wider Wide Bay region, it is a useful thing to have straight in your head before you start booking services.

What Are NDIS Core Supports?

Core Supports are one of the four NDIS support budgets that can appear in a plan, alongside Capacity Building, Capital and Recurring supports. According to the NDIS, Core funding covers the everyday activities you need help with and the things that keep you involved in your community.

This is the practical, day-to-day part of NDIS funding. It pays for the assistance you need to get through an ordinary week — showering and dressing, preparing meals, keeping the house in order, getting to a social group, and buying the everyday items your disability requires.

For many participants, NDIS Core funding is the part of the plan they draw on most often, simply because it covers things that happen every single day. If there are tasks you would struggle to complete on your own, this is usually where the support to help you complete them sits.

That does not make Core Supports the less important budget. Practical assistance still moves you towards your NDIS goals. If your goal is to keep living in your own home in Bundaberg, the NDIS support worker who helps you manage your morning routine is contributing directly to that goal.

What Are the Main Core Support Categories?

The NDIS states that a Core Supports budget can hold funding in up to three support categories:

  1. Assistance with Daily Life — help with everyday tasks and routines
  2. Consumables — everyday disability-related items you need to buy
  3. Assistance with Social and Community Participation — help to get out and be part of your community

Whether you have funding in all three depends entirely on what your plan says.

Assistance With Daily Life

This category is funded when you need a hand with everyday tasks and activities at home. The NDIS gives examples such as engaging support workers to assist with cleaning, yard maintenance, cooking and personal care, depending on the goals in your plan.

In practical terms, NDIS daily living support can look like:

  • Personal care, including showering, dressing and grooming
  • Meal preparation and cooking
  • Household cleaning and laundry
  • Yard maintenance
  • Other everyday tasks you find difficult to manage alone

A good NDIS support worker does not simply take over. They provide the level of assistance you actually need, in the way you prefer things done, and leave room for the independence you already have. That is the difference between being supported and being managed.

Consumables

Consumables funding covers everyday items you need to purchase because of your disability. Continence products are the example the NDIS uses most often.

The NDIS also notes that low-cost assistive technology and small items that improve mobility or independence can be bought with consumables funding — things like non-slip bathmats or small aids that make dressing, eating, drinking or cleaning easier.

Consumables is probably the most misunderstood Core category. It is not a general shopping budget. Every purchase still has to be an eligible NDIS support that relates to your disability and your plan.

Assistance With Social and Community Participation

This category is funded when one of your goals involves spending more time in your local community, or getting involved in group and social activities.

It is the NDIS community participation funding that helps you:

  • Attend community activities and events
  • Take part in hobbies and interests
  • Go to social gatherings
  • Get to the places you enjoy
  • Stay connected to the people around you

The NDIS describes this funding as paying for support workers who help participants engage more independently in their community and personal interests. For a Wide Bay participant, that might mean a support worker coming along to a craft group, a men’s shed, a local market or a weekly swim.

What About Transport? Where NDIS Transport Funding Sits

This is worth addressing directly, because transport used to sit inside Core and many older guides still say it does.

Under the NDIS computer system now in use, transport funding for eligible participants generally appears in a separate budget: Recurring Supports. The NDIS states that recurring transport is currently the only category within that budget, and that it is paid out on a regular basis to a participant’s nominated bank account rather than claimed each time.

Recurring transport can be used for travel to and from work or study, and to get to community activities, day programs and other social or recreational activities.

Two practical points for participants in Bundaberg and the Wide Bay:

  • Transport funding sits in its own budget. Funding from your Core, Capacity Building or Capital budgets generally cannot be used to buy transport services.
  • Depending on how and when your plan was built, transport may still appear differently in your plan. If you are unsure which arrangement applies to you, check your plan or ask your Plan Manager, Support Coordinator or NDIS contact.

If your plan is older, or you are reading guidance written a few years ago, you may see transport listed as a Core category. Your own plan is the reliable source for how your transport funding is actually set up.

What Are NDIS Capacity Building Supports?

Capacity Building Supports are another of the four NDIS support budgets. The NDIS describes their purpose as building your skills so you can do things for yourself and work towards your goals.

The intent is different from Core. NDIS Capacity Building funding is not primarily about getting today’s task done. It is about developing the ability, confidence or skill that changes what you can do in future.

That is why Capacity Building supports usually involve something structured: therapy, training, assessments, coaching, planning or skill development delivered by an appropriately qualified person. Progress and outcomes matter here in a way they do not always in Core. The point of the support is that something changes.

These supports often work over a longer horizon. A participant might spend months with a therapist on communication, or a year building the practical skills needed to manage more of their own household. Everyday help does not necessarily stop while that happens — the two budgets are designed to run alongside each other.

What Are the Main Capacity Building Support Categories?

The NDIS states that a Capacity Building budget can hold funding in up to nine support categories:

Capacity Building categoryWhat it is broadly for
Support CoordinationHelp to understand and use your plan
Improved Living ArrangementsFinding and keeping suitable housing
Increased Social and Community ParticipationBuilding social skills and connections
Finding and Keeping a JobEmployment-related skills and support
Improved RelationshipsBehaviour support and social interaction skills
Improved Health and WellbeingDisability-related health and exercise supports
Improved LearningMoving from school into further education
Improved Life ChoicesFinancial and organisational plan-management skills
Improved Daily LivingTherapies and training that build functional skills

As with Core, you will only have funding against the categories that include the supports you actually need.

Support Coordination

The NDIS describes Support Coordination as a support that is usually time-limited, provided to help participants become more self-sufficient and more confident in managing their funding, supports and providers.

A support coordinator can help you:

  • Understand what is actually in your NDIS plan
  • Find and connect with providers in Bundaberg and the Wide Bay
  • Coordinate multiple supports so they work together
  • Build confidence in managing your own supports
  • Become more independent in how you use your funding

The time-limited part matters. Support Coordination is generally intended to build your capability, not to be a permanent fixture in every plan.

Improved Daily Living

This category funds supports that build living skills and increase independence and community involvement — the NDIS lists assessments, training and therapies as examples, including speech therapy for communication and occupational therapy for functional skills.

It is the category most people are thinking of when they ask about therapy funding. It typically covers:

  • Occupational therapy
  • Speech pathology
  • Assessments
  • Training aimed at building specific skills
  • Other therapies focused on functional capacity

Increased Social and Community Participation

This is the capacity-building side of community involvement. The NDIS describes it as funding that helps participants find and join activities that interest them and connect with other people locally.

The NDIS also lists uses such as training that builds social skills, making new friends, growing a social network and increasing independence.

The focus is on developing the confidence and social skills that make participation easier over time — not simply getting you to the activity.

Improved Relationships

This category funds supports that help develop positive behaviours and strengthen the skills needed to interact with others socially. The NDIS lists behaviour support plans, behaviour supports and social skills development as examples.

Behaviour support in particular is a regulated area of practice, delivered by practitioners who meet the requirements set by the NDIS Quality and Safeguards Commission.

Improved Health and Wellbeing

This funding is directed at supports that improve physical and mental wellbeing. The NDIS gives examples including working with a dietitian on a meal plan, an exercise physiologist on an exercise plan, or a personal trainer to exercise safely.

It is worth being clear that this category funds disability-related supports. It does not replace the health system. Everyday medical treatment, GP appointments and hospital care are generally the responsibility of the health system rather than the NDIS.

Finding and Keeping a Job

The NDIS describes this as time-limited funding available to working-age participants to help them find and hold down a job.

Eligible employment-related supports listed by the NDIS include building work skills, developing a career plan, work experience, and help with the transition into work or further education.

Improved Learning

This category funds supports that help participants move from school into further education such as TAFE, university or short courses.

The NDIS lists examples including help applying for courses, help managing a study workload, and tutoring to build literacy skills.

Improved Living Arrangements

This funding helps participants find and keep somewhere suitable to live. The NDIS gives the example of a support worker helping with a rental application or preparing for a rental inspection.

There is an important distinction here. The NDIS is explicit that rent payments and rental bonds are not NDIS supports and remain the participant’s own responsibility. The NDIS funds the support that helps you secure and maintain housing, not the cost of the housing itself.

Improved Life Choices

This category funds supports that build the financial and organisational skills needed to self-manage a plan — the NDIS mentions coordinating supports, paying providers and keeping records.

The NDIS also notes that this is the support category that holds the funding for a plan manager, where a participant has one.

NDIS Core Supports vs Capacity Building Supports: The Key Difference

Once you have seen the categories, the underlying difference becomes much easier to hold onto.

Core Supports Focus on Everyday Assistance

Core funding generally addresses what you need help with now. It answers the question, “What do I need a hand with today?”

Examples include:

  • Getting ready for the day
  • Personal care
  • Household tasks and cooking
  • Getting to and from community activities
  • Taking part in social events

Capacity Building Supports Focus on Developing Skills

Capacity Building generally addresses what you could learn to do. It answers the question, “What skills or abilities could I develop?”

Examples include:

  • Learning to prepare meals independently
  • Developing communication skills
  • Building confidence in social settings
  • Developing employment skills
  • Managing more of daily life on your own

A Simple Way to Remember the Difference

  • Core = support to do everyday things.
  • Capacity Building = support to build the skills to do more things independently.

That is a simplification, and it is worth saying so plainly. What you can actually spend your funding on comes down to what is written in your plan and what the NDIS rules allow — not a rule of thumb from an article.

Core Supports vs Capacity Building Supports Comparison Table

FeatureCore SupportsCapacity Building Supports
Main purposeSupport everyday activities and participationBuild skills, capacity and independence
FocusPractical day-to-day assistanceLonger-term skill development
ExamplesPersonal care, household tasks, community participationTherapy, support coordination, skill development
FlexibilityGenerally more flexibleStated at the support-category level
Number of categoriesUp to 3Up to 9
GoalHelp you manage everyday activitiesHelp you build greater independence
Typical outcomeAssistance with completing activitiesDevelopment of skills and capacity

The flexibility row is the one that catches people out. Current NDIS guidance describes Core funding as flexible, meaning the total in that budget can generally be spent across and within the Core support categories to work towards your goals. Capacity Building funding does not work that way. The NDIS classifies it as a stated support, which means it cannot be moved between support categories.

What Is the Difference Between Core and Capacity Building Funding Flexibility?

“Can I move my NDIS funding around?” is one of the most common NDIS funding questions participants ask, and the honest answer is that it depends which budget you are asking about.

How Flexible Are Core Supports?

NDIS Core funding is generally flexible. Depending on how your plan is structured and managed, you may be able to use the total Core amount across and within the Core categories that have funding.

That flexibility is genuinely useful. If one month you need more assistance at home and less community access, Core funding can often absorb that shift.

What flexibility does not mean is that Core funding can be spent on anything you like. The NDIS is clear that funding can only buy the supports its rules allow, and those supports must line up with your plan.

There are also exceptions within Core. Not every dollar in a Core budget is flexible. Some allocations can be stated, which means they can only be used for the specific support described. Supported Independent Living (SIL) is the most common example — SIL funding is generally quoted and stated rather than freely moveable. Some higher-cost items can also require a quote before the funding becomes available, and transport funding paid as a recurring amount is not interchangeable with the rest of your budget.

The practical takeaway: read the wording next to each allocation in your plan rather than assuming the whole Core budget is one flexible pool. If a line is described as stated, treat it as stated.

How Flexible Are Capacity Building Supports?

Capacity Building funding is allocated to specific support categories and generally stays there. The NDIS requires participants to purchase the supports described against each Capacity Building category in their plan.

A simple example: if you have funding under Improved Daily Living, you cannot simply shift it into Finding and Keeping a Job because you would rather spend it there. They are separate stated allocations.

There is some room to move within a category. The NDIS explains that therapy funding in a Capacity Building budget appears as a total amount, so a participant can choose between therapy supports — physiotherapy or occupational therapy, for instance — based on what best suits their impairments.

Why Does the Difference in Flexibility Matter?

Because assuming the wrong thing can leave you out of pocket. Before you commit to a service, take the time to:

  • Read your plan properly, including which budgets actually have funding
  • Check which support category a service would be claimed against
  • Ask your provider how they intend to claim for the service
  • Talk to your Plan Manager or Support Coordinator if you have one
  • Avoid assuming all NDIS funding can be shuffled between categories

Examples of Core Supports vs Capacity Building Supports

Real scenarios make this much clearer than definitions do.

Example 1 – Personal Care

Core. A support worker assists a participant with showering, dressing and grooming each morning.

This is everyday assistance. The participant needs help with the task now, and the support is provided so the task gets done safely and with dignity. There is no structured skill-development program attached — it is practical, recurring help.

Example 2 – Learning Daily Living Skills

Capacity Building. A participant works with an occupational therapist on a structured program aimed at managing more of their own morning routine.

The difference is purpose. Doing something for someone is Core. Helping someone develop the ability to do it themselves is Capacity Building. Same activity, different intent, different budget.

Example 3 – Community Participation

This one appears under both budgets, and it is the example that explains the whole system.

  • Core: a support worker accompanies a participant to a local group so they can attend and take part.
  • Capacity Building: structured support focused on developing the participant’s social skills, confidence and independence so attending gets easier over time.

The activity alone does not determine the funding category. The purpose of the support does.

Example 4 – Employment

A participant preparing to return to work might receive Capacity Building support focused on building work skills, developing a career plan, gaining work experience and managing the transition into employment. The emphasis is on preparation and capability rather than assistance with a daily task.

Example 5 – Therapy and Skill Development

Therapies aimed at developing functional capacity — occupational therapy, speech pathology, physiotherapy delivered for disability-related functional goals — generally sit within Capacity Building rather than Core, because their purpose is to change what the participant can do.

Can the Same Type of Support Be Core or Capacity Building?

This is where a lot of confusion starts, so it is worth stating clearly: two supports can look almost identical and still be funded differently.

The community participation example above shows it. A support worker going with you to a social group could be Core assistance or part of a capacity-building program, depending on what the support is actually for and how it has been funded in your plan.

Two things follow from that:

  • Do not assume a support is Core just because an NDIS support worker delivers it.
  • Do not assume a support is Capacity Building just because it helps you become more independent.

The job title of the person providing the support does not settle the question. The purpose of the support and the category it is funded under does. When in doubt, check your plan and ask your provider how the service will be claimed.

How Do I Know Which NDIS Supports I Can Use?

There are four places to look.

Your NDIS Plan

Start here every time. Check:

  • Which support budgets actually have funding
  • Which NDIS support categories sit under them
  • Whether the funding is flexible or stated
  • How your plan is managed (self-managed, plan-managed or NDIA-managed)

Your NDIS Goals

Your funded supports should connect back to the goals written into your plan. If you cannot draw a line between a service and one of your goals, that is a sign to ask questions before booking it.

The NDIS Support Rules

NDIS funding can only be used for eligible NDIS supports. Not every service or purchase is claimable, even when it would be helpful, and being useful is not the test.

The authoritative reference here is the NDIS supports lists — the lists that set out what is an NDIS support and what is not. If you are unsure whether something can be claimed, that is the place to check rather than relying on a provider’s assurance or a social media post. The NDIS also publishes a Would we fund it resource for working through specific examples.

Alongside this, the NDIS is implementing changes under new NDIS legislation and has flagged that some published guidance may change as that work continues. It is worth checking the official What is NDIS funding page rather than relying on what was true a year or two ago.

Your Provider or Support Coordinator

If a support category is unclear, or you are not sure how a particular service relates to your plan, ask. A good provider will tell you honestly whether something falls within what your plan can cover — and will tell you when it does not.

What Happens If You Are Unsure Which Budget to Use?

Work through this checklist:

  1. Review your NDIS plan.
  2. Identify the relevant support category.
  3. Check whether the funding is flexible or stated.
  4. Confirm the service appears on the NDIS supports lists as an eligible NDIS support.
  5. Consider how the support relates to your disability and your goals.
  6. Ask your provider for clarification about how they would claim it.
  7. Speak with your Plan Manager or Support Coordinator if you have one.
  8. Contact the NDIS on 1800 800 110 if you still need clarification.

How Core and Capacity Building Supports Can Work Together

It is easy to read a comparison article and come away thinking you have to pick a side. You do not. For most participants, the two budgets do different jobs at the same time.

Supporting Everyday Needs While Building Independence

You might need practical Core assistance with your morning routine right now and be working with a therapist on skills that could reduce how much of that assistance you need in twelve months. Neither cancels the other out.

A Practical Example

Consider a participant in Bundaberg who wants to join a weekly community group:

  • Core support helps them get there and take part now.
  • Capacity Building support helps them develop the social confidence and skills that may allow them to attend more independently in future.

The Core support meets the need today. The Capacity Building support works on what tomorrow might look like.

Why a Combination of Supports May Be Appropriate

A well-constructed plan can address several things at once:

  • Immediate practical assistance
  • Skill development over time
  • Growing independence
  • Ongoing community participation
  • Steady progress towards personal goals

Common Misconceptions About NDIS Core and Capacity Building Supports

“Core Supports Are Only for Personal Care”

Not true. Core also covers assistance with daily life tasks such as cooking, cleaning and yard maintenance, eligible consumables including continence products and low-cost assistive technology, and assistance with social and community participation. Personal care is one part of a much broader budget.

“Capacity Building Means You Don’t Need a Support Worker”

Capacity building does not mean supports get taken away. The purpose is to build capability where building capability is realistic and appropriate for that person. Plenty of participants use Capacity Building supports and continue to need substantial everyday assistance, including 24/7 support. Those two things are not in conflict.

“All NDIS Funding Is Flexible”

Core funding is generally flexible across and within its categories. Capacity Building funding is stated at the category level and cannot be moved between categories. Treating the whole plan as one pot is a common and costly mistake.

“Anything That Helps Me Is an NDIS Support”

A service or item can be genuinely useful and still not be an NDIS support. It has to meet the NDIS requirements and appear on the applicable supports list. Being helpful is not the test.

“I Can Move Capacity Building Funding Into Core”

You generally cannot. Capacity Building funding sits in stated categories and is not transferable between them or into your Core budget. If your circumstances have changed and your plan no longer fits, the path is a plan variation or plan reassessment rather than moving money around yourself.

How CLM Community Support Can Help With NDIS Supports

CLM Community Support provides nursing and NDIS support services in Bundaberg and across the Wide Bay region. The team includes experienced support workers, with clinical oversight from Registered Nurse Linda Miller, who brings years of clinical and community nursing experience. CLM currently works with self-managed and plan-managed NDIS participants, as well as aged care clients.

NDIS Support Services Tailored to Individual Needs

CLM takes a person-centred, goal-driven approach. Every participant’s situation is different, so the starting point is understanding what matters most to you — whether that is staying safe at home, building confidence, improving communication or becoming more active in your community.

That includes being straight with you about what your funding can and cannot cover. Nobody benefits from a provider that says yes to everything.

Support With Everyday Activities

Much of what CLM does day to day connects to Core Support concepts: personal care, help with routines at home, and practical assistance across the week. You can read more about CLM’s NDIS support services, including daily living support, personal care and in-home respite. CLM also provides aged care support services for clients whose needs sit outside the NDIS.

Supporting Independence and Community Participation

Support should not just fill the day — it should move you towards something. CLM’s support workers provide guidance and encouragement with the aim that activities contribute towards personal growth, independence and wellbeing, while keeping participants connected to their local community.

24/7 Care Support Services

Some participants need consistent, high-level assistance throughout the day and night. CLM’s 24/7 Care Support Services are delivered by experienced support workers with clinical oversight from Registered Nurse Linda Miller.

How that support is funded will depend on your individual plan and the support categories within it. If you are unsure, that is exactly the kind of question worth asking before you sign a service agreement.

Frequently Asked Questions About Core and Capacity Building Supports

What is the difference between Core Supports and Capacity Building Supports?

NDIS Core Supports help with everyday activities and community participation, such as personal care, household tasks and getting out socially. NDIS Capacity Building Supports help you build skills, capacity and independence through things like therapy, training and support coordination. Core funding is generally flexible, while Capacity Building funding is stated at the support-category level.

Is Core funding more flexible than Capacity Building funding?

Generally, yes. Core funding can usually be used across and within the Core support categories that have funding in your plan. Capacity Building funding is stated, which means it cannot be moved between support categories. Both are still limited to eligible NDIS supports that align with your plan.

What are examples of Core Supports?

Assistance with daily life tasks such as personal care, cooking, cleaning and yard maintenance; consumables such as continence products and low-cost assistive technology; and assistance with social and community participation.

What are examples of Capacity Building Supports?

Support coordination; occupational therapy and speech pathology under Improved Daily Living; employment supports under Finding and Keeping a Job; behaviour supports under Improved Relationships; dietetics and exercise physiology under Improved Health and Wellbeing; and education transition support under Improved Learning.

Can I use Core funding for therapy?

Check your plan rather than assuming. Therapy supports are generally associated with Capacity Building categories, particularly Improved Daily Living. Whether a specific therapy can be claimed, and from which budget, depends on how your plan is written and which support categories hold funding. Your Plan Manager, Support Coordinator or provider can help you confirm.

Can I move Capacity Building funding to Core Supports?

No. Capacity Building funding is a stated support and generally cannot be transferred between support categories or into your Core budget. If your needs have changed, the appropriate step is to speak with the NDIS about a plan variation or plan reassessment.

Does every NDIS participant receive Core and Capacity Building funding?

No. NDIS plans are individualised, and you will only have funding against the support categories that include the supports you need. Some participants have funding across all four support budgets; others do not.

Can a support worker provide both Core and Capacity Building support?

It depends on the purpose of the support, the funding category it is claimed against, and whether the worker holds the qualifications required. Some Capacity Building supports — therapies and behaviour support, for example — must be delivered by appropriately qualified practitioners. A job title alone does not determine the funding category.

How do I know which NDIS funding category applies to me?

Start with your NDIS plan and the support categories listed in it. From there, speak with your provider, Plan Manager or Support Coordinator, or contact the NDIS directly on 1800 800 110 if you need official clarification.

Key Takeaways: Core Supports vs Capacity Building Supports

  • NDIS Core Supports generally help with everyday activities and community participation, across up to three support categories.
  • NDIS Capacity Building Supports generally help participants develop skills, capacity and independence, across up to nine support categories.
  • Core funding is generally flexible across and within its categories.
  • Capacity Building funding is stated and cannot be moved between support categories.
  • Not every participant has funding in every category — plans are built around individual needs.
  • The purpose of the support matters, not just the activity or who delivers it.
  • Check your plan before you spend, and confirm how a provider intends to claim a service.
  • Ask for help when you are unsure. A provider, Plan Manager, Support Coordinator or the NDIS itself can clarify how your funding works.

Getting Clear on Your NDIS Funding in Bundaberg and the Wide Bay

Understanding the difference between NDIS Core Supports and Capacity Building Supports will not make your plan bigger, but it will help you use what you have with more confidence — and avoid the frustration of finding out too late that funding could not be claimed the way you assumed.

If you are a participant or family carer in Bundaberg or the wider Wide Bay region and would like to talk through what support might suit your situation, CLM Community Support is a local provider offering nursing and NDIS support services, from daily living assistance through to 24/7 care. You are welcome to get in touch or arrange a meet and greet to ask your questions before committing to anything.


This article provides general information only and does not constitute medical, clinical or financial advice. NDIS funding, support categories and rules can change, and your own plan is the authoritative source for what your funding covers. For advice about therapies, health supports or your individual circumstances, speak with your treating health professional, your Plan Manager or Support Coordinator, or contact the NDIS directly on 1800 800 110. Information about NDIS support budgets in this article reflects guidance published by the National Disability Insurance Agency at the time of writing.